What to Have Ready
- Your warranty company and claim or authorization number, if you have one
- Property address and the best phone number
- Photos of the unit or its model label, if available
Please do not upload payment details or health information.
Home warranty customers
Home Warranty Request
Tell us about your plan and the HVAC issue. We will contact you to schedule a visit.
Home Warranty Request
Plans We Work With
Have a plan with one of these companies? Start your repair request with us.
- Rely Home
- Liberty Home Guard
- AFC
EcoComfort Solutions is an independent HVAC contractor. Company names are listed to show the plans we service. Coverage and approval decisions are made by your home warranty company. All trademarks belong to their owners.
Home Warranty RequestHome Warranty Process
Your warranty company decides coverage. We take care of the HVAC visit.
- Open your claim
- Request or get assigned to EcoComfort
- Schedule and diagnose
- Warranty company authorizes
- Repair completed
Frequently Asked Questions
Yes. A heat pump does the work of an air conditioner and a heater, so our technicians check both functions in one visit.
The cost depends on the problem and the parts needed. We diagnose first and give you the price before we start.
Repair usually makes sense for newer systems with a single, affordable problem. Replacement is worth considering for older systems with expensive or repeated repairs. We explain both so you can choose.
Because a heat pump runs in both heating and cooling seasons, a maintenance visit once or twice a year is a good habit. Your manufacturer's guidance and your system's age can change that.
Yes. Start your claim with your warranty company, then request service with us and include your company name and claim number. Your warranty company decides what is covered.
Light frost on a cold morning is normal, and the unit clears it with a defrost cycle. Thick ice that does not clear points to a problem such as a faulty defrost control, low refrigerant or poor airflow, and the system should be checked.
A heat pump's heating air can feel cooler than the hot air from a gas furnace, which is normal. If the air is actually cold, the cause could be a defrost cycle, low refrigerant, a stuck reversing valve or a thermostat setting. A technician should test it.
A heat pump is a system that both heats and cools your home. It moves heat rather than burning fuel, pulling heat out of your house in summer and bringing heat in from outdoor air in winter.