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Yes. A heat pump does the work of an air conditioner and a heater, so our technicians check both functions in one visit.

The cost depends on the problem and the parts needed. We diagnose first and give you the price before we start.

Repair usually makes sense for newer systems with a single, affordable problem. Replacement is worth considering for older systems with expensive or repeated repairs. We explain both so you can choose.

Because a heat pump runs in both heating and cooling seasons, a maintenance visit once or twice a year is a good habit. Your manufacturer's guidance and your system's age can change that.

Yes. Start your claim with your warranty company, then request service with us and include your company name and claim number. Your warranty company decides what is covered.

Light frost on a cold morning is normal, and the unit clears it with a defrost cycle. Thick ice that does not clear points to a problem such as a faulty defrost control, low refrigerant or poor airflow, and the system should be checked.