Frequently Asked Questions

Yes. A heat pump does the work of an air conditioner and a heater, so our technicians check both functions in one visit.

The cost depends on the problem and the parts needed. We diagnose first and give you the price before we start.

Repair usually makes sense for newer systems with a single, affordable problem. Replacement is worth considering for older systems with expensive or repeated repairs. We explain both so you can choose.

Because a heat pump runs in both heating and cooling seasons, a maintenance visit once or twice a year is a good habit. Your manufacturer's guidance and your system's age can change that.

Yes. Start your claim with your warranty company, then request service with us and include your company name and claim number. Your warranty company decides what is covered.

Light frost on a cold morning is normal, and the unit clears it with a defrost cycle. Thick ice that does not clear points to a problem such as a faulty defrost control, low refrigerant or poor airflow, and the system should be checked.

A heat pump's heating air can feel cooler than the hot air from a gas furnace, which is normal. If the air is actually cold, the cause could be a defrost cycle, low refrigerant, a stuck reversing valve or a thermostat setting. A technician should test it.

A heat pump is a system that both heats and cools your home. It moves heat rather than burning fuel, pulling heat out of your house in summer and bringing heat in from outdoor air in winter.

Yes. A heat pump cools your home like an air conditioner and also heats it, so we repair both functions.

Change or clean the filter on the schedule your system needs, keep the outdoor unit clear of leaves and debris, and book a maintenance visit before the hot season starts.

We offer same-day appointments when our schedule allows. Call us to check availability.

The cost depends on the problem and the parts needed. We diagnose first and give you the price before we start.

Yes. Start your claim with your warranty company, then request service with us and include your company name and claim number. Your warranty company decides what is covered.

Repair usually makes sense for newer systems and for single, affordable problems. Replacement is worth considering for older systems with expensive or repeated repairs. We explain both options so you can choose.

Common causes are low refrigerant from a leak, a dirty or frozen coil, a failed capacitor or fan motor, or a dirty filter restricting airflow. Because several problems look alike, a technician needs to test the system to find the cause.