Heat Pump Service for Year-Round Comfort

Heat pump service for Los Angeles, the San Fernando Valley and Santa Clarita

A heat pump does two jobs with one system: it cools your home in summer and heats it in winter. That makes it one of the most efficient ways to keep a Southern California home comfortable, and it also means one system to keep in good shape all year. EcoComfort Solutions repairs and maintains heat pumps for homeowners and home warranty customers across Los Angeles, the San Fernando Valley, Santa Clarita and Valencia. We find the real cause of the problem, explain it in plain language, and fix what needs fixing.

How a heat pump works

Instead of making heat by burning fuel, a heat pump moves heat. In cooling mode it pulls heat out of your house and releases it outside, like a standard air conditioner. In heating mode it reverses the flow and pulls heat from the outside air into your home. A part called the reversing valve switches between the two modes. Because a heat pump moves heat rather than creating it, it can deliver more heating energy than the electricity it uses. Mild Southern California winters are well suited to this.

Signs your heat pump needs service

Call us if you notice any of these:

• The system runs but the air is not warm in winter or not cool in summer.
• It blows cool air when it should be heating, or the reverse.
• The outdoor unit is covered in ice that does not clear, or you see it running without cycling off.
• You hear grinding, squealing, banging or a loud hum from the indoor or outdoor unit.
• The system short-cycles, switching on and off often.
• Rooms are uneven, with some too hot or too cold.
• Your electric bill rises without a change in how you use the system.
• The “emergency” or “aux” heat light stays on.

If you smell burning or see smoke, turn the system off at the thermostat and call us.

Common heat pump problems we repair

• Reversing valve failure. If the valve sticks, the system may heat when you want cooling or cool when you want heating.
• Refrigerant leaks. A heat pump does not use up refrigerant. Low refrigerant means a leak, which should be found and repaired.
• Failed capacitors and contactors. These electrical parts help the compressor and fans start. They often fail in a hum-but-no-start outdoor unit.
• Defrost control problems. Heat pumps run a defrost cycle to clear frost from the outdoor coil. A faulty control can leave the unit iced up and heating poorly.
• Fan motor and blower problems. Weak airflow reduces comfort and strains the system.
• Thermostat and control faults. Heat pumps need thermostats set up correctly for their stages and backup heat. We check settings and wiring.
• Backup heat issues. Many systems have electric backup heat. If it runs too often, your bill climbs, and we find out why.
• Dirty coils and filters. Dust and debris reduce efficiency and can cause breakdowns.

How an EcoComfort heat pump visit works

1. You request service. Use the online form or call 800-299-3599. Tell us what is happening and whether you have a home warranty plan.
2. We confirm your appointment. You will get a time window and a call or text when the technician is on the way.
3. We diagnose the problem. The technician checks the thermostat settings, electrical parts, airflow, refrigerant and defrost operation in both heating and cooling modes.
4. You hear the options. We explain what failed, what we recommend and what it will cost before any work begins.
5. We repair and test. Once you approve, we fix the problem and test the system in the mode that was failing.

Why regular maintenance matters for heat pumps

An air conditioner rests through winter. A heat pump does not. It works in both seasons, so it wears faster and benefits from regular care. A maintenance visit once or twice a year lets us clean the coils, check the refrigerant and electrical parts, test both heating and cooling modes and catch small problems before a hot afternoon or a cold morning exposes them.

Repair or replace? We will tell you straight

Most heat pump problems can be repaired. Replacement is worth considering when the system is old, when repairs are expensive or frequent, or when it can no longer keep the house comfortable. We lay out the facts on both options. We do not push replacement when a good repair will do. If a new system or a switch from a furnace and air conditioner to a heat pump makes sense for your home, we can provide an estimate.

Heat pump service for home warranty customers

If you have a home warranty plan, EcoComfort Solutions can help with your heat pump repair. We work with many home warranty companies. Your warranty company decides what your plan covers and how the claim is handled. Start your claim with your warranty company, then tell us your company name and claim number when you request service so we can get started quickly. Use our Home Warranty Request page, or call 800-299-3559 if you are unsure how to begin.

Areas we serve

We service heat pumps in Los Angeles, the San Fernando Valley, Santa Clarita, Valencia and surrounding communities. Enter your ZIP code in the service area checker to confirm we cover your address.

Request heat pump service today

Tell us what your system is doing and we will take it from there. Request service online in about two minutes, or call 800-299-3559.